RESPONSIBLE GAMING POLICY

Last Updated: 25.05.2026

Effective Date: 15/07/2026

At BIT9JA, responsible gaming and customer protection are among our highest priorities. We believe betting, gaming, sportsbook activity, casino games, and cryptocurrency wagering should always remain forms of entertainment and never become a financial burden or harmful activity.

BIT9JA is committed to protecting the wellbeing and safety of its Users by promoting responsible gaming practices, implementing protective measures, and providing tools that help Users manage their activity responsibly.

RELAX, IT’S ONLY A GAME

We encourage all Users to gamble responsibly and only with funds they can reasonably afford to lose.

Before placing bets or participating in gaming activity, Users are encouraged to decide in advance:

how much money they are willing to spend;
how much time they intend to dedicate to gaming;
what limits they wish to apply to their activity.

Users should never exceed their personal limits and should avoid viewing betting, gaming, or cryptocurrency wagering as a source of income or financial strategy.

FOLLOW THE BIT9JA RESPONSIBLE GAMING TIPS

Gamble for entertainment purposes only.
Only gamble with money you can afford to lose.
Do not gamble using money intended for living expenses or financial obligations.
Set personal spending limits and respect them.
Balance betting and gaming with other leisure activities.
Do not chase losses.
Do not use gambling to escape stress, loneliness, anxiety, or depression.
Do not gamble under the influence of alcohol, drugs, or any substance that may impair judgment.
Understand the rules, odds, and risks of the games and products you use.
Take regular breaks from betting and gaming activity.
Avoid excessive or impulsive betting behavior.
Cryptocurrency wagering should not be considered investment activity or financial trading.

IF GAMBLING BECOMES A PROBLEM, TAKE A BREAK

Problem gambling may negatively impact finances, relationships, work, emotional wellbeing, or mental health.

Signs of gambling-related harm may include:

excessive spending;
financial difficulties;
loss chasing;
emotional distress;
secrecy or dishonesty regarding gambling activity;
relationship problems;
inability to stop gambling;
gambling with borrowed money.

If gambling is no longer entertainment, Users are encouraged to take a break, reduce activity, use responsible gaming tools, or seek professional support.

BIT9JA provides responsible gaming tools and support options that may help Users manage their gaming behavior.

SELF-ASSESSMENT QUESTIONS

Users are encouraged to periodically assess their gambling habits by considering questions such as:

Has gambling caused problems at work or home?
Has gambling negatively affected relationships or social life?
Have you hidden gambling activity or losses from others?
Do you gamble to recover previous losses?
Have you increased your betting activity to maintain excitement?
Do you gamble to escape personal or emotional problems?
Have you continued gambling despite deciding to stop?
Have you borrowed money or used unauthorized funds for gambling?

If multiple answers suggest problematic gambling behavior, Users are strongly encouraged to consider taking a break and seeking professional assistance.

VULNERABLE AND UNDERAGE PERSONS

BIT9JA strictly prohibits access to the Services by persons under the age of 18 or below the legal gambling age applicable within their jurisdiction.

Underage persons are not permitted to:

register an Account;
access the Services;
place bets;
participate in gaming activity;
use cryptocurrency wagering services.

BIT9JA reserves the right to request identity verification and proof of age at any time.

If BIT9JA determines that an underage or vulnerable person has accessed the Services, the Account may be suspended or terminated and any winnings, bonuses, or promotional benefits may be voided.

BIT9JA also takes reasonable measures to prevent underage access to its Website, applications, and physical operations.

SETTING LIMITS

Deposit Limits

Users may choose to apply deposit limits to help manage spending activity.

Deposit limits may be configured on a:

daily basis;
weekly basis;
monthly basis.

Users may access responsible gaming settings through their Account profile or responsible gaming section.

BIT9JA reserves the right to apply additional restrictions, limits, cooling-off periods, or responsible gaming measures where appropriate.

Cooling-Off and Self-Exclusion

Users who believe they may be experiencing gambling-related problems may request:

temporary suspension;
cooling-off periods;
temporary self-exclusion;
permanent self-exclusion;
Account closure.

Self-exclusion may apply to part or all of the Services, including sportsbook, casino, live casino, virtual games, jackpots, promotions, and cryptocurrency wagering activity.

During the self-exclusion period, Users may not attempt to:

create new Accounts;
bypass restrictions;
use alternative identities;
access the Services through third parties.

BIT9JA will use reasonable efforts to prevent access during self-exclusion periods; however, Users acknowledge that complete prevention may not always be technically possible in circumstances outside BIT9JA’s reasonable control.

Users are also encouraged to:

disable notifications;
unsubscribe from marketing communications;
remove saved payment methods or wallet connections;
uninstall BIT9JA applications where appropriate.

RESPONSIBLE ADVERTISING

BIT9JA aims to ensure that advertising, promotions, sponsorships, influencer campaigns, sportsbook marketing, casino campaigns, and cryptocurrency promotions are conducted responsibly.

BIT9JA does not intentionally target underage persons or vulnerable individuals and aims to ensure that gambling is presented as entertainment rather than a financial opportunity.

Marketing materials should not:

encourage irresponsible gambling;
misrepresent the likelihood of winning;
portray gambling as a solution to financial problems;
target minors or vulnerable individuals.

STAFF TRAINING

BIT9JA personnel, Customer Support teams, compliance staff, and operational teams may receive responsible gaming training designed to help identify and respond to potential gambling-related harm or risky behavior.

Where necessary, BIT9JA may restrict, suspend, or terminate access to the Services in accordance with the Terms of Use and responsible gaming obligations.

COMPLIANCE AND REGULATORY OBLIGATIONS

BIT9JA takes its legal, regulatory, compliance, anti-money laundering, and responsible gaming obligations seriously.

BIT9JA may cooperate with regulators, governmental authorities, responsible gaming organizations, payment providers, blockchain analytics providers, and law enforcement agencies where required by law or regulatory obligations.

DO YOU NEED HELP?

If you wish to speak to someone regarding your betting, gaming, or cryptocurrency wagering activity, please contact our Responsible Gaming Team at [email protected].

Our team is available to assist Users with:

responsible gaming concerns;
self-exclusion requests;
cooling-off periods;
deposit limits;
gambling-related support resources;
sportsbook, casino, and cryptocurrency wagering concerns.

Users may also seek support from independent organizations that provide professional assistance and guidance regarding gambling-related problems:

We further recommend that parents and guardians make use of internet filtering and parental control software to help prevent underage access to betting and gaming websites.

BIT9JA may periodically review, amend, and update this Responsible Gaming Policy at any time to ensure compliance with applicable regulations, responsible gaming standards, and operational requirements.

Email: [email protected]
Website: https://gamblealert.org
Helpline: +2347058890073 / +2347058890074