Self-Exclusion

At BIT9JA, the principles of responsible gaming are among our highest priorities. We believe betting, gaming, and cryptocurrency wagering should purely be forms of entertainment, and we are committed to the safety and wellbeing of our customers. We recommend that you only bet with funds you can reasonably afford to lose. To help manage your activity, you may decide in advance how much you wish to spend on betting and never exceed that limit.

BIT9JA has implemented responsible gaming tools and safety measures designed to help Users manage their activity responsibly. If you are concerned about your betting, gaming, or cryptocurrency wagering activity, taking a break may be a responsible decision. You should decide when and for how long you wish to take a break through this page.

To self-exclude, you must go to the “Self-Exclusion” section within “My Account”, select the self-exclusion period, and submit your request. Please ensure that you withdraw your available Account balance before submitting a self-exclusion request.

Self-exclusion will become effective immediately for the selected exclusion period chosen by the User. Please ensure that you choose the appropriate option carefully.

Once self-excluded, you will not be able to:

• log into your Account;
• deposit funds;
• place bets;
• participate in gaming activity;
• request withdrawals;
• use bonuses, free bets, cashback, or promotional rewards;
• receive marketing or promotional communications from BIT9JA.

Any active bonuses, free bets, cashback rewards, or promotional offers associated with the Account may be cancelled upon activation of self-exclusion.

We also encourage self-excluded Users to:

• disable notifications;
• unsubscribe from marketing communications;
• remove saved payment methods or wallet connections;
• delete or uninstall any BIT9JA applications or shortcuts.

Please note that BIT9JA may not be able to re-open your Account or process withdrawals once a self-exclusion request has been activated, depending on the selected exclusion period and applicable compliance requirements.

FOLLOW THE BIT9JA TIPS

• Gamble for entertainment purposes only.
• Only gamble with funds you can afford to lose.
• Do not gamble using money intended for daily living expenses.
• Decide how much time to dedicate to betting and do not exceed that limit.
• Use deposit limits and responsible gaming tools to monitor your activity.
• Decide in advance how much money you wish to spend on entertainment and respect that decision.
• Gambling should not be your only source of entertainment.
• Do not chase losses and accept the outcome as part of entertainment.
• Do not ask for credit to gamble or place bets.
• Understand the rules, odds, and risks associated with the games and products you use.
• Balance betting and gaming with other leisure activities.
• Do not gamble to escape loneliness, stress, anxiety, or depression.
• Do not gamble under the influence of alcohol, drugs, or any substance that may impair judgment.
• Cryptocurrency wagering should not be considered investment activity or financial trading.

DO YOU NEED HELP?

If you wish to speak to someone regarding your betting, gaming, or cryptocurrency wagering activity, please contact:

[email protected]

[email protected]

Our team is available to assist Users with:

• responsible gaming concerns;
• self-exclusion requests;
• cooling-off periods;
• deposit limits;
• gambling-related support resources;
• sportsbook, casino, and cryptocurrency wagering concerns.